Privacy Policy
Last Updated: January 1, 2025
Introduction
At JackPot Guru, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our gaming platform and services.
By using JackPot Guru's services, you consent to the collection and use of information in accordance with this policy. We encourage you to read this Privacy Policy carefully to understand our practices regarding your personal data.
Information We Collect
Personal Information
When you register for a JackPot Guru account, we collect personal information that you provide directly to us, including:
- Full name and contact information (email address, phone number)
- Date of birth and age verification details
- Address and location information
- Payment information and banking details
- Government-issued identification for verification purposes
Automatically Collected Information
When you use our platform, we automatically collect certain information, including:
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, time spent, games played)
- Cookies and similar tracking technologies
- Log files and analytics data
How We Use Your Information
JackPot Guru uses the collected information for various purposes, including:
- Account Management: Creating and maintaining your gaming account, verifying your identity, and providing customer support
- Service Delivery: Processing transactions, facilitating gameplay, and delivering our gaming services
- Security: Protecting against fraud, ensuring platform security, and maintaining the integrity of our services
- Compliance: Meeting regulatory requirements, age verification, and responsible gaming obligations
- Communication: Sending important updates, promotional offers, and responding to your inquiries
- Improvement: Analyzing usage patterns to enhance our platform and develop new features
Information Sharing and Disclosure
JackPot Guru does not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
Service Providers
We may share information with trusted third-party service providers who assist us in operating our platform, including:
- Payment processors and financial institutions
- Customer support service providers
- Analytics and marketing service providers
- Cloud hosting and data storage providers
Legal Requirements
We may disclose your information when required by law or in response to:
- Legal processes, court orders, or government requests
- Regulatory investigations or compliance requirements
- Protection of our rights, property, or safety
- Prevention of fraud or illegal activities
Data Security
JackPot Guru implements comprehensive security measures to protect your personal information:
- Encryption: All data transmission is protected using industry-standard SSL/TLS encryption
- Secure Storage: Personal information is stored in secure, encrypted databases with restricted access
- Access Controls: Strict access controls and authentication measures limit who can access your data
- Regular Audits: We conduct regular security audits and assessments to identify and address vulnerabilities
- Employee Training: Our staff receives regular training on data protection and privacy practices
Data Retention
JackPot Guru retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:
- Account information is retained while your account is active
- Transaction records are kept for regulatory compliance periods
- Support communications are retained for service improvement purposes
- Marketing preferences are maintained until you opt out
When you close your account, we will securely delete or anonymize your personal information in accordance with applicable laws.
Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request access to the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information under certain circumstances
- Portability: Request a copy of your data in a portable format
- Restriction: Request restriction of processing under certain conditions
- Objection: Object to processing of your information for marketing purposes
To exercise these rights, please contact us through our Support page or email us directly.
International Data Transfers
Your personal information may be transferred to and processed in countries other than your country of residence. When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your information, including:
- Standard contractual clauses approved by relevant authorities
- Adequacy decisions by competent data protection authorities
- Certification schemes and codes of conduct
Children's Privacy
JackPot Guru does not knowingly collect personal information from individuals under the age of 18. Our services are intended for adults only. If we become aware that we have collected personal information from a minor, we will take immediate steps to delete such information.
Parents and guardians who believe their child has provided personal information to us should contact us immediately so we can take appropriate action.
Changes to This Privacy Policy
JackPot Guru may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending you an email notification
- Displaying a prominent notice on our platform
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Through our Support page
- By email at [email protected]
- By mail at our registered office address
We are committed to addressing your privacy concerns promptly and transparently.