Support Center

We're here to help! Our dedicated support team is available 24/7 to assist you with any questions or concerns about your JackPot Guru experience.

How to Reach Us

Live Chat

Get instant help through our live chat feature. Available 24/7 for immediate assistance with your JackPot Guru account.

Start Live Chat

Email Support

Send us a detailed message and we'll respond within 24 hours. Perfect for complex issues or detailed inquiries.

Email Us

Phone Support

Speak directly with our support team. Available during business hours for urgent matters and account verification.

Call Us

Frequently Asked Questions

Account & Registration

How do I create a JackPot Guru account?

Creating an account is simple! Click the Register button, fill in your details, verify your email, and you're ready to start playing.

I forgot my password. How can I reset it?

Click "Forgot Password" on the login page, enter your email address, and follow the instructions in the reset email we'll send you.

How do I verify my account?

Check your email for a verification link after registration. Click the link to activate your JackPot Guru account.

Account Funding & Payouts

What payment methods does JackPot Guru accept?

We accept credit cards, debit cards, UPI, net banking, and various digital wallets for your convenience.

How long do payouts take?

Payouts are typically processed within 24-48 hours after verification. Processing times may vary depending on your payment method.

Are there any fees for account funding or payouts?

Account funding is free. Payout fees may apply depending on your chosen payment method and amount.

Technical Issues

The game is not loading properly. What should I do?

Try refreshing your browser, clearing cache and cookies, or switching to a different browser. If the issue persists, contact our support team.

Can I play JackPot Guru games on mobile?

Yes! Our platform is fully optimized for mobile devices. You can access all games and features through your mobile browser.

I'm experiencing slow loading times. What can I do?

Check your internet connection, close unnecessary browser tabs, and ensure you're using a supported browser version.

Common Support Topics

Account Security

Learn about protecting your JackPot Guru account, enabling two-factor authentication, and keeping your information secure.

  • Password security best practices
  • Two-factor authentication setup
  • Recognizing phishing attempts
  • Account recovery procedures

Responsible Gaming

Information about maintaining healthy gaming habits and using our responsible gaming tools.

  • Setting deposit and time limits
  • Self-exclusion options
  • Reality check features
  • Getting help for gaming problems

Game Rules

Understanding game mechanics, payouts, and rules for all JackPot Guru games.

  • Slot game rules and payouts
  • Table game strategies
  • Live dealer game etiquette
  • Bonus terms and conditions

Technical Support

Resolving technical issues, browser compatibility, and platform troubleshooting.

  • Browser compatibility requirements
  • Mobile app troubleshooting
  • Internet connection issues
  • Software update procedures

Emergency Support

Urgent Issues

For urgent matters such as unauthorized account access, payment disputes, or technical emergencies, please contact us immediately:

  • Live Chat: Available 24/7 for immediate assistance
  • Emergency Email: [email protected]
  • Phone: +91-800-123-4567 (Business hours)